I sent the entire content of my previous post to Google HO adressing it to their PR heads. I raised a few queries too
So what I’d asked is
- Your feedback form on the site is categorized and so the feedback/ complaints are also being recd accordingly. So who is accountable for queries? Your Hyderabad office is not aware of Indian queries?
- I understand that approving Ad-Sense for Feeds is your prerogative, but can’t an automated simple declined mail be sent to keep the applicant informed ?
- I noticed in a few blog postings that others had a similar experience regarding Ad-Sense with Bangalore office. Some of these are top Indian bloggers and the traffic to their Blogs is very high. So who takes the decisions and on what parameters?
- RSS itself is a less-known / less-used technology as compared to e-mails. This means that not as many applications like the regular Ad-Sense for Content. If the ASC can be organized, why not ASF?
- Google has a co.in extension and translations in several Indian languages, an R& D centre here and what more, according to Google Zeitgeist, India is the most popular country searched in June 2005. So why isn’t there a PRO for India?
- So who exactly is accountable or answerable of Google’s behalf in India? Google site does not mention anything and I’m sure your helpful staff in India would be of no help in this regard.
It is with a sense of disbelief that I’m write about a very incredulous interaction with Google's Bangalore and Hyderabad offices.
I’ve been trying to reach across to Google to find out about the status of application for Ad-Sense for Feeds. For some strange reason, my mails through the feedback form on Google site have evoked no response. I’ve already sent 16 messages in the past 6 months and till date, sadly, Google is yet to respond.
After coming to the conclusion this great afternoon that the form on the site serves only a cosmetic purpose, I Google for “Google Bangalore Contact information” and get several pages of results that did not provide me any contact info for Bangalore. I try the same for Hyderabad with the same results. I presume that Google probably has a robots.txt file that prevents Google bots from crawling its own sites. I head to Google.com and search from “within” Google site and again get the same results.
I navigate to this page http://www.google.com/corporate/address.html and find that no emails are listed for both Indian offices, except for resume submission. So I, and I guess naturally would anyone, dial the No. listed there. First I try the BGL office and someone informs me that I should call HYD office for any information. When I enquire whom I am speaking to, he tells me “Security” 8|. Wondering why Google is not able to afford a telephone operator / front-office person, I ask for someone I could speak to regarding some issues. I’m not sure who it was, but some woman with a put-on accent comes online, and this is how the conversation went
Me : Can I speak to someone regarding Ad-Sense for Feeds ?
Google Girl : What sense?
Now what with the monsoon in Karnataka and the telephone lines in bad shape, I thot I wasn’t heard, so again
Me : Ad-Sense for Feeds
GG : What is that? 8|
Oops! I’m back to square A, so I say
Me : It’s a part of Google I think. It’s a service offered by you folks
GG : (totally unconcerned about her lack of knowledge) Oh…..:yawn:
Me : So who do you think I talk to?
GG : I don’t know, but I guess you should call up HYD. We are just an R& centre.
Me : Any email IDs?
GG : hmmmm…….I guess so, but I can give you Tel nos.
Me : (zapped at this attitude) Thanks, but I have them on my screen already.
I disconnect; Cost of Call: Rs.35/- Result: None
Now I call Hyderabad and find the security answering the phone again . This time I ask for the PRO for Google India and the security says “No one in office, Sir. Call back later”. I presume that the Google Hyd employees could have gone out to watch the last few overs of the cricket match on TV so I wait for 10 mins and call back. The security answers again , transfers and another Google Girl comes online (no accent this time, just an attitude) and says (before I could even tell her what I wanted)
GG: “Sorry, Sir, we don’t encourage phone calls, please e-mail us”.
Now, I’m a very patient person, but I guess even powerhouses blow a fuse sometimes, so I get a bit upset and I ask her
Me : Dammit, only b’cos Google is not replying to emails, I’m trying to call and it’s costing me 25 times the cost of email. So get smart and give me some decent answers. There is no email link on the site, so give me one and I’ll mail across.
GG : the email details are on the site, Sir. We don’t answer queries through telephone.
Me : If that’s the case, remove the telephone Nos from the site and just put email IDs.
GG : For that, you will have to contact the Head Office, Sir.
Me : Great. I’ll do that anycase. Also tell them to remove the entire address from the page, cos it is a dead link.
GG : Don’t tell us what to do. I have other work.
Me : I think that’s rude, so I’m going to shoot a mail to your Head Office about this. >
GG : Do what you want. We only answer through email.
She disconnects the phone !!.
Cost of Calls: Rs.55/- Result: A bad taste in the Mouth
Now I’m fuming. Google would not dare treat ppl in the US like this w/out attracting a legal suit. I try once gain to reach someone, but for some strange reason the line gets disconnected. I try something like 10 times and every time the Security answers the phone. And the poor sod tries to connect to someone and the phone line gets disconnected. I give up, head to the Google India Job Opportunities page to check if there is a vacancy for Tel operators listed there :], but I fine none listed. So I once again presume (these presumptions are habit-forming, aren’t they?) that Google is trying to implement “Shared-Work-Profiles” policy and get back to my regular work.
I get this brainwave and ask my wife to call Bangalore office posing as the Secretary to the Technical Manager of Inf****, Chennai. The security guy answers the phone again, and after a protracted delay, Rajasekhar comes on the line. For a change, he sounds concerned and informed and I vent my bottled-up emotions to him.
At some point I mention that I am no Tech Manager, just a mere mortal using a ruse to try to reach across to someone in Google India to express my displeasure. He gives me a patient hearing and apologizes for whatever had happened. I agree to send him a mail about the unpleasant experience today.
Thanks, Rajasekhar for hearing me out. :wave:
Cost of Calls : Rs.75/- Result : yet to realize
I am just wondering. If someone from rain-ravaged Mumbai had wanted to speak to someone in Google Hyderabad, would the Google Girl have automatically told them to send an e-mail and logged off the telephone ?
Does not speak very high of Google….
I suddenly realised how useful a Blog template can be, while working on my new project - building the TNPDA portal. With a bit of CSS tweaking and changes to the main template, I have a NewsRoom and Events Calendar running on the TNPDA portal that can be easily updated by authorised members.
Which meant that I could actually feature my gallery of T-shirt designs online by just "post"ing them as individual entries. :]
I create Themed and customised Tees for various corporate and institutional clients. I constantly get enquiries from places other than Chennai and so had a temporary gallery on Quicksilver VoHo site. Nothing professional, just a half-baked attempt. (Why is that we always have time for enhancing others' sites and not ours? ).
But now, I have built these full fledged galleries of both my customised (we call them Themed Tees) and regular designer T Shirts using the b2evolution custom skin. Of course, I used Scott's PZ on the images to enhance site realty, lots of modifications and re-writes of the code, but the end result is cool.
My Themed Tees Gallery
I liked these lines from George Constanza.
The most unfair thing about life is the way it ends. I mean, life is tough. It takes up a lot of your time.What do you get at the end of it?
What's that? A bonus?
I think the life cycle is all backward.
You should die first, get it out of the way.
Then, you live in an old age home.
You get kicked out for being healthy, so you go collect your pension, then start work.
You get a gold watch on your first day.
You work 40 years till you are young enough to enjoy your retirement.
You drink alcohol, you party, and you get ready for high school.
You go to primary school, you become a kid, you play, you have no responsibilities.
You become a little baby, you go back, you spend your last nine months floating with luxuries like central heating, spa, room service on tap, then you finish as an orgasm.